Click below to see the full April meeting: Creating a Global Process for Solving Customer Issues!

Abstract
How do you maintain a high level of customer service while adjusting for changes within the organization? Do you have a robust, global process for handling customer escalations and complaints? This presentation shares details about how NI created a global, cross-functional process for solving customer escalations in a timely and effective manner. NI standardized on stakeholder expectations for resolving customer escalations to provide our customers with a uniform, seamless experience.

https://youtu.be/RVIY-7ESvLU