Richmond Section 1104 - September 14, 2021 Virtual Meeting - "The Process Approach As The Basis For A Quality Management System"
7:00-8:00 pm: Speaker Presentation
PRESENTER: Denis Devos P. Eng, ASQ Fellow – Devos Associates, Inc. - Chair Elect, Quality Management Division
TOPIC: The Process Approach as the Basis for a Quality Management System
The publication of the new ISO 9001:2015 Standard has created renewed interest in The Process Approach to creating and auditing Quality Management Systems. Have you been struggling with how to best structure a QMS according to the business processes of your organization?
This talk will explain the basics of the process approach and how to use basic flowcharts as the architecture of your Quality Management System. The number one complaint about a QMS is that it doesn’t reflect the way the organization actually works. A process-based QMS is the key to solving this problem. We will begin with the accepted definition of a process and use that definition to drive our understanding of your key business processes and then use simple flowcharts to show the interrelationship of those processes and then create a flowchart for each one. Add requirements, responsibilities and references to procedures and forms, and the QMS model is complete.
Presenter: Denis Devos joined the ASQ in 1996 and has a long career in auditing and quality management. He is a recognized expert in the application of the ISO 9001 and IATF 16949 Standards.
Denis started his career as an Engineer at General Motors, where he led the first ISO 9001 implementation for a GM plant in North America. After General Motors, Denis joined KPMG Quality Registrar, where he was certified as an RAB lead auditor for ISO 9001, ISO 14001 and QS-9000. While at KPMG, Denis participated in an Industry Canada trade mission to Italy, to speak as an expert on quality in the automotive industry, and the future of global harmonization.
For the past twenty years, Denis has been working full-time throughout Canada and the United States with clients on Quality and Environmental Systems improvement, Lean Thinking, training, and leading companies to their next level with customized advisory services for their Quality and Environmental Management Systems.
Denis was elected a Fellow of the ASQ in 2011 in recognition of his contribution to Quality in the automotive and healthcare industries and his Risk is the Compass approach to QMS auditing. Denis is also a regular contributor on quality management and auditing topics at ASQ Divisional and international conferences, including many appearances at the ASQ World Conference on Quality and Improvement.
Academic credentials include a Bachelor of Arts (Sociology), a Bachelor of Engineering Science (Mechanical), and a Master of Engineering. Denis is a member of the Association of Professional Engineers of Ontario Canada (APEO).
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