Richmond Section 1104 - Virtual Meeting - May 11, 2021 - Barriers to Effective Root Cause Analysis
Guest Speaker - 7:00 to 8 p.m.
TOPIC: Barriers to Effective Root Cause Analysis
PRESENTER: Duke Okes
A discussion on this topic could go on forever, but Duke will present what he’s found to be some of the top barriers organizations face in finding and responding to root causes of problems, including process, cognitive and resource issues. The discussion will also propose some ways to deal with each of the barriers. Ineffective solution selection, implementation and follow-up will also be briefly covered.
Duke Okes (FASQ, CMQ/OE) has been in private practice since 1985, has worked with manufacturing and healthcare industries as well as financial and government services. He has conducted hundreds of workshops on ISO 9001, internal quality audits, failure mode & effects analysis, performance metrics, root cause analysis and risk-based thinking.
He holds degrees in technology, business and education, and is author of three books on process management topics: Root Cause Analysis: The Core of Problem Solving and Corrective Action (2nd ed.), Performance Metrics: The Levers for Process Management, and Musings on Internal Quality Audits: Having a Greater Impact.
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