ASQ — Problem Solving Tools Resources: Eight Disciplines (8D) Model (3)
This third article introduces the eight disciplines (8D) model, an approach typically employed by quality engineers or other professionals, most commonly used by the automotive industry but also been successfully applied in healthcare, retail, finance, government, and manufacturing. It's purpose: to identify, correct, and eliminate recurring problems. The model establishes a permanent corrective action based on statistical analysis of a problem and focuses on its origin by determining its root causes. It originally comprised eight stages (disciplines) but later an initial planning stage was added.
This series of articles presents techniques to identify a "problem", identify its most likely cause (root cause) and then resolve the situation. These articles are also extracted from ASQ's Quality Resources library which showcases information related to the quality world's Body of knowledge (BOK) and compiled from more than 75 years’ worth of content for all experience levels. It is only meant to be a starting point.
Article adapted from: Modular Kaizen: Continuous and Breakthrough Improvement, ASQ Quality Press.
Book: Introduction To 8D Problem Solving, ASQ Quality Press.
§ This News post was adapted by J.P. Amiel, ASQ Senior, CQA ret., Web committee Chair, from content at ASQ's Quality Resources pages, which is excerpted and adapted from various publications in the ASQ Quality Press.
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