ASQ — Basic (And Not So Basic) Quality Tools Resources
The ASQ Montreal Section will be presenting a series of articles on the 7 Basic Quality Tools for Process Improvement used in the field and is extracted from ASQ's quality tools library. These were developed and refined over the years, but their simplicity and relatively high impact in sorting data and resolving process issues has kept them in 'business' over the years. It is only meant to be as a starting point, but oh so useful to get you started in the profession.
Also, various other quality resources are available on the ASQ web site and some have been listed below. You can also search the ASQ website for other articles, case studies, and publications for quality tool resources.
(Note : some links may require Member access)
- Fish(bone) Stories (Quality Progress) Today’s technology makes it easier than ever to communicate complex concepts more clearly, which is why older, "analog" quality methods should be digitized. The authors explore how digitizing one of the seven basic quality tools —the fishbone diagram— using mind mapping can significantly improve the tool.
- Tools@Work: More New Twists On Traditional Quality Tools And Techniques (Journal for Quality and Participation) Quality tools and techniques have been developed over the years with specific purposes in mind. This column describes tips for using traditional quality tools in nontraditional applications.
- Get the Whole Picture (Quality Progress) Two healthcare programs used systems thinking, which helps you analyze how multiple processes fit together and work in tandem, to improve service to patients, save money, and cut waste.
- A Disciplined Approach (Quality Progress) Nothing causes anxiety for a team quite like the release of a corrective action preventive action (CAPA) system and accompanying eight disciplines (8D) model. Reassure your team that it can easily perform 8D — all that must be done is fit routine problem solving into the eight disciplines.
- Solve Your FMEA Frustrations (Quality Progress) Despite failure mode and effects analysis (FMEA) being a simple concept, in practice, variations in process and competency exist. Six areas of FMEA that warrant further discussion in the quality community include: types of failure modes, cause or effect, risk assessment, types of control, process vs. design, and interaction between structures.
- To DMAIC Or Not To DMAIC? (Quality Progress) Define, measure, analyze, improve and control (DMAIC) is a structured problem-solving method. In this Back to Basics article, Carl F. Berardinelli explains how each phase of DMAIC builds on the previous one, with the goal of implementing long-term solutions to problems.
- A Dose of DMAIC (Quality Progress) Hospital pharmacy's use of process capability studies as part of a Six Sigma and lean effort to improve wait times, efficiency, and patient flow.
- Using Control Charts In A Healthcare Setting (PDF) This teaching case study features characters, hospitals, and healthcare data that are all fictional. Upon use of the case study in classrooms or organizations, readers should be able to create a control chart and interpret its results, and identify situations that would be appropriate for control chart analysis.
§ This News post was prepared by J.P. Amiel, ASQ Senior, CQA ret., Web committee Chair, from content at ASQ's Quality Resources pages, which is excerpted and adapted from The Quality Toolbox, Second Edition, ASQ Quality Press.
Here is a list of the articles in this series: