Our featured speaker is David Saunders. Mr. Saunders CC-P*, now retired, was the Senior Director of Quality for ResCare, a human services company with 45,000 employees. Before ResCare, David was a consultant at ARBOR specializing in research and training on gathering, understanding, and deploying the voice of the customer. He is the co-author of Four Days with Dr. Deming, Addison-Wesley Press (10th printing); Measuring Customer Satisfaction (ASQ ISO 9000 Handbook, Ch. 29); Voice of the Customer Guide (USDOL) and numerous technical papers.
The program topic is "5T (Five Teams) - What Every Organization Needs to Fight Climate Change". Every company, every organization, and every government agency will be addressing climate change – but how will they do it? Since 1980 America has made great strides toward better quality through a variety of methods under the umbrella of Six Sigma, LEAN, Statistical Process Control, and ISO 9001. These tools can also be used to fight climate change.
The program will be followed by a tutorial titled 'How to Calculate and Lower your Carbon Footprint'. Bring your current utility bill and Mr. Saunders will demonstrate how you can calculate your own carbon footprint.
The complete announcement is attached.
6:00 - 6:15 PM -Log on and Sign-in (You must enter your name as ASQ has it into the chat box to get credit for this meeting.)
6:15 - 6:30 PM - Welcome, ASQ and Section Announcements
6:30 - 7:15 PM Speaker Introduction and Program (0.5 RUs)
7:15 - 7:30 PM Break
7:30 - 8:15 PM Tutorial (0.5 RUs)
8:15 - 8:30 PM Closing remarks
Please register using the link below. Registration closes on Sunday, December 5 at 12 noon. NO LATE REGISTRATIONS WILL BE ACCEPTED.