EMPLOYEE ENGAGEMENT THROUGH WORK STANDARDS
Seattle AME Virtual Webinar
December 11 from 9:00 am to 10:00 am PST
The webinar by Dr. Christoph Roser will address the question of what employee engagement really is and will distinguish it from related concepts like employee safety, happiness, satisfaction, and wellbeing.
The origins of Lean management will be explored, highlighting its roots in Toyota and the significant improvements it brought to the automotive industry. A major success story for employee engagement is the NUMMI joint venture between GM and Toyota, which transformed one of the worst-performing plants in the US into a model of productivity and quality. The key to employee engagement is focusing on safety, quality, people, and continuous improvement.
However, NUMMI also holds lessons for failure when GM tried to copy this into other plants. GM messed this up when trying to spread Lean practices to other plants. They lacked understanding of Lean. Their improper implementation led to failures and their Lean approach fizzled out. Employee engagement suffered or was nonexistent.
So… how can you increase employee engagement in your workplace? One great tool to engage employees in the workplace is through work standards. Work standards describe the best practices known so far and are crucial for improving consistency, safety, quality, productivity, and cost. Work standards are best created by the front-line operators, and enabling the operators to change their own work increases employee engagement. Involve employees in the creation of standards and ensuring that these standards are not imposed from above but developed collaboratively.
There is no charge for ASQ members, but registration is required.